WHAT MAKES RHR CLEANING SERVICES DIFFERENT from our competitors...We GENUINELY care and we go deep, AND WE WORK HARDER THAN ANYONE TO DELIVER VALUE FOR YOUR MONEY!
Quarterly AND Monthly -- A quarterly OR once-a-month thorough cleaning provides a great, regular service for your home. It's often enough for people who don't entertain a lot and who may not have particularly loaded schedules.
Bi-weekly -- As a general upkeep type of service, this is the most popular schedule for many homes. It's ideal for someone who is busy, but not overloaded with work or social commitments.
Weekly -- A weekly cleaning is ideal for those with busy lives and lots of social obligations. For these people, even a simple wiping down of kitchen counters and vacuuming can put a crimp in their overloaded schedules. Even those who work at home can find themselves without the time to do much beyond the bare necessities depending on the nature of the work.
RHR Cleaning Services is family owned and operated; serving Central Ohio and the surrounding areas since 1999. Our cleaning professionals are uniformed, trained, background checked, drug tested and ready to handle any cleaning service you might need. As a small business, repeat business is our priority. We strive for long-term relationships with all of our cleaners, and pride ourselves on our ability to do the same with our clients.
RHR is fully insured. Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics; these items are the responsibility of the client to put away in a safe place. Small items such as coins, jewelry, or other small valuables left under beds, drawers, low furniture, or in couch/chair cushions could be vacuumed up by accident. There is a $50 per location liability limit.
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A Daunting Task: Cleaning Out a Late Loved One’s Home. Navigating the emotional process of deciding what to keep and what to let go. At RHR Cleaning Services, we’ve built a reputation for quality based on our systematic, focused approach. We hold our cleaners accountable to a high standard by using cleaning checklists, communication log books, and regularly asking clients for feedback. You can have complete confidence with the quality of your service. Our cleaners will be friendly, respectful, and professional at all times.
We know your home is your prize possession, and we'll treat it as such! Our cleaning services also includes: Handyman services, labor only loading and unloading moving services and carpet and upholstery cleaning. Family Estate Cleaning - We'll provide a team of professional cleaners and skilled handy-men to help relieve the stress and labor of cleaning out a departed loved one’s estate.
At RHR Cleaning Services, anything worth doing is worth doing with the WOW! WOW is a short and simple word, but it incorporates a lot of points. To WOW, you must differentiate yourself, which means do something a little exceptional and original. You must do something that’s above and beyond what’s expected. And whatever you do must have an responsive influence on the receiver. We are not a mediocre company, our services are not mediocre, and we don’t want our people to be mediocre. We expect every cleaner to deliver the WOW.
As RHR Cleaning Services continues to grow, our core value will remain the heart of what we do and who we are: Deliver the WOW through our exceptional service - With Quality and Affordable Rates.
In our continuing effort to be the most rewarding house cleaning service in Central Ohio, we have a VIP Membership Only Program. Here's how it works: Sign up for our 6-month or 12-month VIP Membership and receive our lowest house cleaning rate - $28. per hour, per cleaner. Good for any house or apartment cleaning service. Excellent choice for apartment property managers.
WEEKLY CLEANING SERVICE available only WITH OUR VIP MEMBERSHIP PROGRAM and is based on scheduling availability.
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Fill out the online service request form. A SERVICE DATE and ARRIVAL TIME will be agreed upon and YOU MUST email back the SCHEDULING ACCEPTANCE CLAUSE.
We will email you a SCHEDULING CONFIRMATION. Please check your spam folder if you do not receive the QUOTE/SERVICE AUTHORIZATION or the SCHEDULING CONFIRMATION. You should get the quote/service authorization within 4 to 24 hours
Regular cleaning consist of two team members; heavy and super cleans can include up to five cleaners.
You could leave the door unlocked. Put a key under a mat. We can meet you at the destination. We can enter using a lockbox or use a garage door code, the choice is yours.
Columbus, Ohio and the surrounding areas. We will travel up to 1 hour out.
If you need to cancel service or skip a cleaning day, a 48-hour notice is required before your scheduled service date. The sooner we know the better. Your notice will allow us to reassign our cleaners to other appointments. All cancellations without a 48 hour notice or if we arrive and can not get inside to clean, you will be charged $70. - This payment is due in full before we will reschedule another service date. All cancellations must be made with the office by email or phone – please do not give the message to your cleaner. Please consider our scheduling/preparations and that we are reserving a time slot to serve you.
We'll do whatever you like as long as it's within your hourly package.
We try our best to have the same cleaners for each visit. Occasionally if a cleaner needs a day off or something comes up, a substitute will be used. There will be no difference in service as all of our housekeepers are trained to the same level of expertise. Sometimes a quality Checker will drop by for quality inspections or to lend a hand.
Absolutely. Although, we prefer to know in advance so we can plan accordingly and record it in your cleaning profile. Your cleaning preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your cleaning.
If you have pets, they must be secured at all times. Our teams are instructed not to enter a house if they believe an animal is a threat. Restrain or move an aggressive or barking dog. If your pet is aggressive or uncomfortable with strangers, please restrain her/him before our cleaner arrive. Otherwise we may not be able to provide service, and you may be charged a late cancellation fee.
Our professional cleaners are trained online, onsite and background checked. We always wear uniforms and name badges. We also undergo regular training to ensure that we’re always up-to-date with the latest cleaning and safety techniques. Each assignment will have a trusted and experienced onsite team leader.
Feel free to stay or run errands while the cleaning is being done; although we do ask that you return at least 10 minutes before the time is due to expire - so a house walk through can be completed while the cleaners are still onsite.
Over the years, we’ve found that our one time and first time cleaning service brings a home up to our standard and takes a bit longer. We need the extra time to learn the new layout and properly clean.
All of our house cleaning services are billed hourly. Our packaged start at 2 hours up to 8 hours. Our cleaners are instructed to begin with bathrooms and kitchens first and or any other area or item you prioritize. Our 2-hour minimum is more for maintained homes and apartments. We RECOMMEND more time for a Move Out/Move In cleaning services.
IF YOU'RE A PET OWNER-- we require a minimum of 3 hours with 2 cleaners.
MOVE OUT/IN CLEANING for larger homes almost, always require more cleaning time, especially if its a deep clean. We RECOMMEND a minimum of 3.5 hours/3 cleaners for MOVE OUT CLEANING for larger homes that have 2.5+ bathrooms.
Once the maximum hours you have chosen have been reached, the cleaners are obligated to stop even if the entire cleaning checklist has not been completed. Our cleaners take GREAT PRIDE in providing QUALITY cleaning service-----when you accept our bid WITH THE RECOMMENDED AMOUNT OF CLEANING TIME---you can't go wrong and you will be a happy customer!
A thorough MOVE OUT/MOVE IN cleaning can be time-consuming. Our cleaning specialists ARE NOT SPEED CLEANERS we are detailed cleaners and it takes time to thoroughly detail clean a resident. We DO NOT guarantee that all items on your priority list will be completed, so it's very important that you list your priority items in order and be precise.
Since our move out/move in cleaning rates are charged by the hour we cannot refund nor return to finish any areas that were not completed within the paid timeframe. We can only guarantee that our cleaners will work as fast as possible while still providing quality service for the specified amount of time quoted above. It's best to pay for more time than needed just to make sure everything is address; we'll gladly refund any portions back if it takes less time to complete. We log the time spent in your home, starting from when we arrive at your doorstep until we have said our goodbye.
We ask that you kindly reschedule to keep our cleaners from getting sick. We reserve the right to charge a last-minute cancellation fee.
We will try our best to keep to our regular schedule and avoid any inconveniences. If we do not have a substitute, we will reschedule to prevent sickness from spreading.
When we book our services, we’ll give you an estimated onsite arrival time that's betwen 30 mins to 1 hour; unless you get our first of the day time slot, which is 10AM. We like to allow extra time for the just in cases....traffic, lunch, or needing to stay a little longer at the last house. We do our best to ensure that our cleaning schedule doesn’t change.
Usually we assign a team of AT LEAST TWO CLEANERS TO EACH JOB. We do our best to allocate the same crew to a regular booking in order to ensure a consistent service. Our professional cleaners are carefully selected and screened and then fully trained to give them a deep understanding of products and procedures and help them provide top-quality services at all times. Our teams are equipped with high-end professional equipment provided by the leading manufacturers in the industry.
Join Our Team! We're always looking for the right people to help us grow! If you are interested in who we are, what we do, and the people we serve, consider joining our growing team. Fill out and submit our online registration so that we can get to know you! CLICK HERE FOR ONLINE REGISTRATION
TO SUCCEED HERE...you must be dedicated to providing ONLY the highest level of RHR Cleaning to each and every one of our valued customers!
Cleaning Specialist
Freda has been with RHR since since 1999. She has an eye for detail cleaning and is a great people person. Freda goes above and beyond the cleaning call of duty. We're greatful for Freda!
Cleaning Specialist
Qualyn comes to RHR Cleaning with tons of customer service experience. Qualyn is very friendly and approachable! Her favorite food is Mexican food! In her spare time, Qualyn enjoys swimming, traveling, and watching her kids in sports. Super excited to have you onboard Qualyn!
Cleaning Specialist
Kadie brings leadership experience and a vibrant personality and "can do" attitude. Kadie takes great pride in making sure our customers are happy.
Carpet, Floors and Upholstery Tech
Ron has been with us since 2015 and he does his job with great pleasure and professionalism.
Cleaning Specialist
Kiara is a true professional. Kiara comes to RHR Cleaning with AirBNB cleaning experience. Kiara is passionate about cleaning, people and healthy living/working environments. She's personable, kind and hard working! She adds a special spunk to any and everything she does! So glad to Have Kiara.
Cleaning Specialist
Lanea brings an unmatched work ethics, great team player and willing to learn and expand in all aspects. Here favoriate food is cheese pizza and fresh fruit. She enjoys painting and creating in her spare time and her favoriate TV show is True Blood. We welcome Lanea to the team!
Cleaning Specialist
Gloria started with us in April 2021. Thank you Gloria for joining our team.
Cleaning Specialist
Lisa brings Managerial experience and is ready to tackle any job. Thanks Lisa for all your hard work!
Cleaning Specialist
Jean joined RHR Cleaning in 2014. A dirty bathroom DON'T stand a chance when Jean's on the scene. She's the bathroom buster upper! Jean takes great pride in doing an excellent job and were so thankful to have her.
