Company History

At RHR Cleaning Services we pride ourselves with our commitment to provide customer satisfaction and quality cleaning. Our number #1 priority and commitment is to continuously improve of our operations through ongoing industry education and trade association memberships. We're a small, hands-on, family owned, operation serving Central Ohio since 1999.

Our cleaning specialists partake in continuous onsite and online education and training in new products, methods, techniques and safety procedures; this is how we continue to be the preferred cleaning service for Central Ohio.

As RHR Cleaning Services continues to grow, our core value remains the heart of what we do and who we are: Provide quality work at an affordable price.

Team Management

Ready to Schedule an Appointment?

• 1.

  step 1

  Fill out the online service request form.

• 2.

  step 2

  If you agree to the quote a SERVICE DATE and ARRIVAL TIME would be arranged. To confirm your appointment, email us the EMAIL SCHEDULING ACCEPTANCE CLAUSE.

• 3.

  step 3

  A SERVICE DATE and ARRIVAL TIME will be agreed upon and YOU MUST email us back the SCHEDULING ACCEPTANCE CLAUSE.

• 4.

  Final Step

  We will email you a SCHEDULING CONFIRMATION. Please check your spam folder if you do not receive the QUOTE/SERVICE AUTHORIZATION or the SCHEDULING CONFIRMATION.

• 1.

  How many cleaners will handle my project?

  Regular cleaning consist of two team members; heavy and super cleans can include up to five cleaners.

• 2.

  How will your cleaners have access to enter?

  You could leave the door unlocked. Put a key under a mat. We can meet you at the destination. We can enter using a lockbox or use a garage door code, the choice is yours.

• 3.

  Which areas do you currently service?

  Columbus, Ohio and the surrounding areas.

• 4.

  What if I need to cancel my service?

  If you need to cancel service or skip a cleaning day, a 48-hour notice is required before your scheduled service date. The sooner we know the better. Your notice will allow us to reassign our cleaners to other appointments. All cancellations without a 48 hour notice or if we arrive and can not get inside to clean, you will be charged $67.50 - This payment is due in full before we will reschedule another service date. All cancellations must be made with the office by email or phone – please do not give the message to your cleaner. Please consider our scheduling/preparations and that we are reserving a time slot to serve you.

• 5.

  What should I do with my pets during the house cleaning?

  If you have pets, they must be secured at all times. Our teams are instructed not to enter a house if they believe an animal is a threat. Restrain or move an aggressive or barking dog. If your pet is aggressive or uncomfortable with strangers, please restrain her/him before our cleaner arrive. Otherwise we may not be able to provide service, and you may be charged a late cancellation fee.

• 6.

  Do I need to stay while the cleaning is being done?

  Feel free to stay or run errands while the cleaning is being done; although we do ask that you return at least 10 minutes before the time is due to expire - so a house walk through can be completed while the cleaners are still onsite.

• 7.

  How does your hourly service work?

  All of our house cleaning services are billed hourly. Our packaged start at 2 hours up to 8 hours. Our cleaners are instructed to begin with bathrooms and kitchens first and or any other area or item you prioritize. Our 2-hour minimum is more for maintained homes and apartments. We RECOMMEND more time for a Move Out/Move In cleaning services.
  
  IF YOU'RE A PET OWNER-- we require a minimum of 3 hours with 2 cleaners.
  
  MOVE OUT/IN CLEANING for larger homes almost, always require more cleaning time, especially if its a deep clean. We RECOMMEND a minimum of 3.5 hours/3 cleaners for MOVE OUT CLEANING for larger homes that have 2.5+ bathrooms. Once the maximum hours you have chosen have been reached, the cleaners are obligated to stop even if the entire cleaning checklist has not been completed. Our cleaners take GREAT PRIDE in providing QUALITY cleaning service-----when you accept our bid WITH THE RECOMMENDED AMOUNT OF CLEANING TIME---you can't go wrong and you will be a happy customer!
  
  A thorough MOVE OUT/MOVE IN cleaning can be time-consuming. Our cleaning specialists ARE NOT SPEED CLEANERS we are detailed cleaners and it takes time to thoroughly detail clean a resident. We DO NOT guarantee that all items on your priority list will be completed, so it's very important that you list your priority items in order and be precise.
  
  Since our move out/move in cleaning rates are charged by the hour we cannot refund nor return to finish any areas that were not completed within the paid timeframe. We can only guarantee that our cleaners will work as fast as possible while still providing quality service for the specified amount of time quoted above. It's best to pay for more time than needed just to make sure everything is address; we'll gladly refund any portions back if it takes less time to complete. We log the time spent in your home, starting from when we arrive at your doorstep until we have said our goodbye.